Normally we’d send you to our blog to enjoy some useful info with a little bit of fun sprinkled in but let’s cut right to the chase this time, ok?
We’ll be changing the hours we’re open at our Neenah branch, and we want to make sure not only that you know those new hours but understand why that change is happening and how we can help you through it.
So here we go…
Starting on July 1st, our new hours at our 219 Cecil St. Branch in Neenah will be:
Lobby Hours:
Monday through Friday
9am-5pm
Drive-up Hours:
Monday through Thursday
7:30am-5pm
Friday
7:30am -5:30pm
And we’ll be closed on weekends.
Believe us when we say that the Simplicity Team invests time, consideration, and care into everything we do. Whenever we make a big change (which we’ve had to do a lot over the last 70+ years), we know that members like you will want to know why we did it, and that’s totally fair.
In fact, you may have read our last email when we rolled out our plan to reduce Saturday hours starting in May. In that email, we told you that:
“Because you’re a member and owner of Simplicity CU, we work hard to be the best stewards of your money in everything we do. That means things like making smart choices with our services, hiring great teammates, and doing our best to keep everyone happy and healthy.
To do all of that, we’ve decided to consolidate our service hours in Neenah, so we’re in the office when most of our members need us, and we can still give our amazing team enough time off to recharge with the people they love.”
That’s still all true.
Plus, as we’ve continued to track branch traffic and discuss what we’ve learned with our Board of Directors, it seems that scaling our hours down further, even though it may be a tough transition right, would be the best move we can make right now for the future.
Why? Well, there are a lot of good reasons, but here are just a few:
- If we spend less money to be open when fewer members stop in, we can invest it in other ways like continuing to improve our technology, training our teams, and making sure our offices are clean and comfortable for anyone who visits.
- Speaking of our team, they’re pretty great, right? To keep awesome people around to help you, we need to offer competitive pay, great benefits, and a positive work environment. Letting them be there for you during the week and then giving them time to take care of themselves on the weekend will help us hire talented people and keep them around.
- And last but certainly not least, we want to give you that time back. After all, does anyone REALLY want to get up early on a Saturday? Or drag yourself into the credit union after a long day at work? Take advantage of the 24/7/365 services we offer, like online and mobile banking, mobile check deposit, free billpay, member-to-member and person-to-person transfers, ATM withdrawals… there are so many options, we can’t even list them all here… and you’ll take back your free time.
Even with all of this information, we know you might still have questions or need us to recommend a way to get something done with our new hours, and we’re happy to help. Check out more info on the services we have to offer, call our helpful Call Center Team at 844.769.2667, or email us at info@simplicity.coop whenever you need us.
