FAQ

How do I sign up to use Online Banking?

If you're new to Simplicity, or have not yet signed up for Online Banking, it’s easy!

  1. At the top of the site, near the Login fields, click on "Register", you'll need your member number and some personal information.
  2. Once you’re in, you’ll verify your information, accept the terms of service and choose your own login information.
Can I access my accounts online?

Yes, we offer online banking for free to our members. It allows you to view all your accounts 24/7/365. You can also access your account through our mobile banking options by downloading one of our apps. Visit our online banking page for more information.

How do I log into online banking?

The online banking login is located in the upper right corner of our website. Once you've enrolled, you'll use your username and the password you selected to log in. Upon logging in, you'll be asked to change your password to something only you know and set your enhanced login security preferences.

What are the login requirements for online banking?

Username: (not case-sensitive)
Your new unique username must be at least six characters long.

Password: (case-sensitive)

  • Must be between 8 and 20 characters
  • Must contain at least 1 number
  • Must contain a minimum of 1 lower case character
  • Must contain a minimum of 1 upper case character
  • Must contain a minimum of 1 special character
  • May not be the same as last 2 passwords
  • May not be the same as current password

For more information about the online banking login process, contact us.

What do I need to use online banking?

There are a few things that are helpful to have in place when using online banking. It is recommended to be using Windows XP, Windows Vista or Macintosh OS X. It is helpful to be using a browser that will support it as well. Visit our online banking page for more information on browser recommendations.

I can't access eStatements

The issue may be that third party cookies are disabled in your browser.  Enable third party cookies and try logging in again.

I can't remember my online banking password

Click the Forgot Password link to the right of the login. You will be directed to enter your Login ID/Username.

What are the recommended browser settings?

Simplicity Credit Union regularly monitors and tests browsers and operating systems to ensure the highest security standards. Cookies and JavaScript must be enabled. 

Compatible browsers:

  • Firefox, version 4+
  • Chrome, version 10+
  • Safari, version 5+

Other browsers may be used; however, some features may not function properly. For maximum security, always use the latest version of a browser.

Do you have safe deposit boxes?

Yes, in multiple sizes! Each listed with yearly fee, 3X5: $25.00 | 3X10: $35.00 | 5X10: $65.00 | 10X10: $85.00

How do I report fraud or suspect fraud?

If you're having suspicious activity on your account or need to report fraud, don't wait, give us a call at 844.769.2667 or contact us. 

Check out this blog post with more information on fraud. 

Important Documentation

Lets help you identify and gather documentation you'll need to make your appointment go smooth. If you don't see your situation listed, contact us so we can help. 

Membership

New Membership
  • Proof of address
  • Unexpired Government Issued Photo ID
  • Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)
Kids New Membership (18 under)
  • Parents may open for child, Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)) needed.
  • (NOTE: Grandparents may open for child with W9 form signed by parent.)
Beneficiary / Payable-on-Death (POD)

  • No paperwork.

  • However, the following info per POD is needed: 
    Name, Address, Phone Number, Date Of Birth (DOB), Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)

Specialty Accounts

Rep Payee
  • Social Security Letter appointing them Rep Payee
  • Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)
Guardian
  • Court documents signed appointing guardian of ESTATE
  • Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)
Custodian
  •  
  • Parent may open for child
  • Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)
  • (Note: If set up by non-legal guardian, W9 form signed by parent is needed)
  •  
Trust
  •  
  • Certificate of trust
  • Social Security Number (SSN), Individual Taxpayer Identification Number (ITIN), or Employer Identification Number (EIN)
  •  
Funeral Trust
  •  
  • Irrevocable Funeral Trust form
  • Social Security Number (SSN)
  •  
Estate
  •  
  • Domiciliary Letters
  • Employer Identification Number (EIN)
  • )

Business Accounts

Sole Proprietorship
  •  
  • Proof of Business (ex: sellers permit, tax return etc.)
  • Social Security Number (SSN)
  • )
LLC
  •  
  • Articles of Organization
  • Social Security Number (SSN) or Employer Identification Number (EIN)
  • )
Corporation
  •  
  • Articles of Incorporation
  • Employer Identification Number (EIN)
  • )
Cooperative
  •  
  • Articles of Incorporation
  • Employer Identification Number (EIN)
  • )
Non-Profit
  •  
  • Charter By-Laws
  • Letter of Purpose or Meeting Minutes
  • Employer Identification Number (EIN)
  • )
Partnerships
  •  
  • Written Partnership Agreement or Certificate of Limited Partnership
  • Employer Identification Number (EIN)
  • )

Other

Death Accounts
  •  
  • Must present an ORIGINAL of Death Certificate
  • )
Fraud
  •  
  • Member should bring in any cards they have with us
  • Checks written and unwritten
  • Prepare to change only the account/debit card numbers affected
  • )